Dubai
Port
and
Customs
Vision
and
Leadership
We
will
be
a
recognized
model
of
excellence,
challenging
traditional
boundaries,
seizing
opportunities,
setting
the
standard
to
become
a
renowned
world
leader
in
providing
innovative
Customs
services.
Providing
world
class
services.
Mission
Statement
Our
mission
is
to
excel
in
serving
Dubai
by
delivering
Customs
services
of
the
highest
and
uncompromising
quality
and
value.
WE
ARE
COMMITTED
to
protect
Dubai’s
revenue
by
going
beyond
and
above
assessing
and
collecting
duties
and
fees.
We
will
control,
regulate
and
facilitate
the
movement
of
commodities
between
Dubai
and
other
nations.
We
will
seek
new
channel
streams
of
revenues
depending
on
innovative
and
creative
service
endeavours.
WE
ARE
COMMITTED
to
provide
the
highest
quality
of
services
to
our
customers.
We
will
exceed
our
customers’
expectations
by
providing
friendly,
courteous,
knowledgeable
and
prompt
service
in
all
areas
of
our
operations.
Through
system-wide
continuous
improvement
in
the
quality
of
everything
we
do,
we
will
strengthen
our
leadership
position.
Innovation,
technology
and
creativity
are
essential
catalysts
for
our
competitive
advantage.
WE
ARE
COMMITTED
to
emphasise
the
importance
of
our
employees
by
providing
an
environment
where
people
realise
their
full
potential,
where
they
feel
good
about
their
work,
are
challenged
and
well
trained,
and
are
able
to
grow
both
professionally
and
personally,
thereby
maximising
their
contributions.
We
seek
productivity
through
participation,
teamwork
and
accountability.
WE
ARE
COMMITTED
to
conduct
our
operations
based
on
international
provisions
implemented
by
the
world
Customs
and
other
international
trade
communities.
Our
conduct
accommodates
recommendations
expressed
by
international
institutions
which
have
regard
to
facilitating
legitimate
trade.
Integrity,
competence,
and
conformity
with
international
standards
characterise
our
Customs
system.
WE
ARE
COMMITTED
to
endeavour
to
be
a
good
citizen
at
all
times
by
engaging
in
activities
that
have
a
positive
social
and
economic
impact
on
the
communities
in
which
we
work
and
the
world
at
large.
Functions
of
Customs
Customs
is
no
longer
a
mere
collector
of
duty
or
inspector
of
cargo.
Customs
has
assumed
new
responsibilities
that
are
more
significant
from
a
traditional
perspective.
It
has
expanded
to
include
the
facilitation
of
trade
while,
at
the
same
time,
Customs
continues
to
play
a
vital
role
in
preventing
the
entry
of
goods
detrimental
to
the
United
Arab
Emirates
society.
One
of
the
greatest
challenges
of
Dubai
Customs
consists
in
balancing
the
facilitation
and
the
need
for
control.
-
Economic
Function:
Regulate
the
flow
of
trade
into
the
business
sector.
-
Financial
Function:
Collect
revenue.
-
Statistical
Function:
Generate
trade
statistics
reports
and
analyses.
-
Social
Function:
Regulate
imports
and
exports
into
and
out
of
Dubai.
Customs
Policy
pursued
in
UAE
and
particularly
in
Dubai
has
been
responsible
for
elevating
Dubai
to
its
present
status
of
an
international
trading
centre.
The
role
of
Customs
now
covers
economic,
social
and
statistical
areas.
Simply
stated,
Dubai
Customs
plays
a
pivotal
role
in
border
protection,
trade
administration
and
revenue
collection.
Collection
of
Customs
Duties
Customs
is
charged
with
assessing
and
collecting
duties
imposed
on
imported
goods.
Dubai
levies
a
4%
duty
on
all
imported
goods
(50%
on
alcohol
and
100%
on
Tobacco)
unless
they
are
exempted.
Provision
of
complete
information
on
trade
Statistics
Section
collects
and
analyses
information
on
trade,
import,
import
for
re-export
and
export.
Trade
and
Customs
statistics
are
essential
decision-making
tools
in
order:
-
in
to
develop
trade
policies
and
agreements;
-
to
ensure
the
financial
wealth
of
a
country
-
to
fund
and
resource
government
departments
Protection
of
public
health
This
type
of
function
is
not
related
to
economic
protection
as
much
as
it
is
to
controlling
goods
harmful
or
potentially
harmful
to
the
individual
or
environment.
In
fact,
strict
control
is
imposed
on
foodstuffs,
vaccines,
medicines,
drugs
and
other
similar
goods.
Dubai
Customs
works
in
close
relationship
with
Dubai
Municipality
and
Ministry
of
Health.
Prohibition
or
restriction
of
goods
Dubai
Customs
is
also
the
first
line
of
defense
against
the
importation
of
harmful
goods
that
affect
individual
health,
coherence
of
the
society
and
environment
cleanliness.
Implementation
of
regulations
to
control
the
flow
of
foreign
trade
The
economic
role
of
Customs
due
to
the
liberalized
and
transparent
policy,
has
raised
Dubai
to
an
international
trade
hub
which
now
handles
70%
of
UAE's
non-oil
trade.
The
simple
and
easy
customs
procedures
have
facilitated
smooth
movements
of
consignments
in
and
out
of
the
country,
affording
international
trade
remarkable
incentives.
Excellent
infrastructure
combined
with
high
level
transport
and
communications
facilities
and
the
absence
of
sales
taxes
paved
the
way
for
non-oil
trade
to
grow.
Provision
of
efficient
import/export
procedures
to
trade
community
The
liberal
economic
policy
regarding
customs
operations
brought
about
rapid
increase
in
the
Emirates
development
and
trade.
The
policy
regarding
re-export
is
another
factor
in
the
speedy
development
achieved
by
the
economy
of
Dubai.
Traders
could
import
from
low
price
sources
and
keep
the
goods
for
a
period
of
six
months
paying
only
a
deposit
of
4%
until
they
find
the
most
profitable
market
to
re-export
their
goods.
The
deposit
is
then
refunded
on
producing
proof
of
export.
The
transshipment
facility,
that
enables
traders
to
transit
their
shipments
through
Dubai
without
any
hassles,
has
also
helped
boost
international
transactions,
contributing
to
rapid
economic
development.
Provision
of
incentives
to
investment
One
of
the
major
objectives
of
trade
administration
is
to
ensure
that
the
trade
and
commerce
community
receives
the
support
and
is
given
the
advantages
intended
by
a
wide
variety
of
trade
policy,
legislation
or
agreements.
Above
all,
the
economic
policy
of
keeping
tariff
rates
at
low
levels
and
the
setting
up
of
free
trade
areas
such
as
free
zones
and
duty-free
areas
has
provided
substantial
force
to
accelerating
the
pace
of
growth
of
foreign
trade
as
well
as
industrial
development.
The
policy
regarding
the
issue
of
industrial
licences
to
manufacturing
industries
exempting
them
from
customs
duty,
forms
another
important
contributing
factor
to
the
economic
role
of
customs
in
the
development
of
trade
and
commerce.
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