Dubai Port and Customs

Vision and Leadership
We will be a recognized model of excellence, challenging traditional boundaries, seizing opportunities, setting the standard to become a renowned world leader in providing innovative Customs services. Providing world class services.

Mission Statement
Our mission is to excel in serving Dubai by delivering Customs services of the highest and uncompromising quality and value.

WE ARE COMMITTED to protect Dubai’s revenue by going beyond and above assessing and collecting duties and fees. We will control, regulate and facilitate the movement of commodities between Dubai and other nations. We will seek new channel streams of revenues depending on innovative and creative service endeavours.

WE ARE COMMITTED to provide the highest quality of services to our customers. We will exceed our customers’ expectations by providing friendly, courteous, knowledgeable and prompt service in all areas of our operations. Through system-wide continuous improvement in the quality of everything we do, we will strengthen our leadership position. Innovation, technology and creativity are essential catalysts for our competitive advantage.

WE ARE COMMITTED to emphasise the importance of our employees by providing an environment where people realise their full potential, where